Privacy Policy

Effective July 21, 2026.

This Privacy Policy explains how Level Up Softwares LLC (“Level Up Softwares,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use Kismet — our mobile apps, our website at mykismet.app, and the guest web experience (together, the “Service”). By using the Service, you agree to this Policy.

Who we are

Kismet is operated by Level Up Softwares LLC, a New Jersey limited liability company, which is the controller of the personal information described here. You can reach us at [email protected].

Information we collect

Information you give us:

Account information — your name, username, mobile phone number, and, if you sign in with Apple or Google, the email address that provider shares. You may optionally add a profile photo and date of birth.
Activity content — the activities you create and the picks you submit to a crew. Your picks are hidden from everyone until the draw (see “The hidden-picks promise” below).
Guest information — if you join a crew as a guest by invite link, the name and phone number you provide, and whether you verified your number to receive a result text.
Communications — messages you send us for support or other inquiries.

Information we collect automatically:

Device and usage information — device type, operating system, app version, language, and basic diagnostic and log data (including IP address) used to operate and secure the Service.
Approximate location — only if you grant permission, we use your device’s approximate (coarse) location to suggest places near you, such as restaurants or theaters. We do not collect precise GPS location, and you can turn this off at any time in your device settings.
Push tokens — if you enable notifications, a device token so we can deliver them.
Cookies — our website and guest web use a small number of strictly necessary cookies. See our Cookie Policy for details.

Information from third parties:

Sign-in providers — when you sign in with Apple or Google, we receive a verified identifier and, where you permit it, your email, to create or access your account.
Place and content providers — place search runs through Apple Maps and Google Places, and movie information through TMDB, on our servers; these providers process your search query to return results.
SMS delivery — we use a messaging provider to send verification codes and the optional result text; your mobile carrier delivers the message.

How we use your information

Provide and operate the Service — creating crews, invites, sealing picks, running the draw, revealing the result, and sending notifications.
Verify your identity — we send a one-time passcode by SMS to confirm your phone number.
Attach guest history — when you sign up and verify a phone number, prior guest participation under that number is attached to your account. We only ever do this for a verified number.
Send the optional result text — for guests who verified their number and opted in, we send a single SMS with the draw result.
Safety, security, and moderation — to protect the Service and our users, enforce our Terms, and detect abuse.
Legal compliance — to comply with applicable law and respond to lawful requests.

The hidden-picks promise

Kismet is built on a simple promise: the picks a crew submits are hidden from everyone — including the crew’s owner, other members, and our own staff and admin tools — until the draw runs. Winning and losing picks stay sealed until that moment, and losing picks are never revealed to the group. This is enforced in our systems, not just stated in our policy.

How we share information

We do not sell or rent your personal information, and we do not share it for cross-context behavioral advertising. We share information only:

With service providers who host and operate the Service on our behalf — for example, cloud hosting, content delivery, SMS delivery, sign-in verification, place and movie data, and push notification delivery — under contracts that limit them to that purpose.
For legal reasons — to comply with law, enforce our Terms, or protect the rights, safety, and security of our users, the public, or Level Up Softwares.
In a business transfer — if we are involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction; we will notify you of any change in control or use of your personal information.

Text messages

By providing your phone number, you consent to receive a one-time verification code and, if you are a guest who opts in, a single message with the draw result. Message and data rates may apply. We do not send marketing texts. You can reply STOP to opt out of further messages.

Location information

Location is optional. If you grant permission, we use approximate location only to suggest nearby places while you browse; we do not track your location in the background and do not keep a location history. You can revoke location permission in your device settings at any time.

Data retention and deletion

We keep personal information for as long as your account is active or as needed to provide the Service. You can delete your account at any time in the app (Profile → Delete account). A short grace period lets you restore it by signing back in; after that, your personal information is deleted and your phone number is released, except where we must keep limited records to comply with law, resolve disputes, or enforce our agreements. Draw seeds and results are retained in de-identified form for auditability. Guests may ask us to remove their phone number at any time by emailing [email protected].

Your privacy rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to appeal a decision we make about a request. Because we do not sell your personal information or share it for cross-context behavioral advertising, there is nothing to opt out of in that respect. To exercise any right, email [email protected]; we will verify your request and respond as required by law, and we will not discriminate against you for exercising your rights.

California residents: consistent with the CCPA/CPRA, we describe the categories of information we collect and how we use and disclose it above. We do not sell or share personal information as those terms are defined by California law.

Security

We protect your information with encryption in transit, access controls, and operational safeguards, and we restrict access to production data to the small team that runs the Service. No method of transmission or storage is perfectly secure, but we work to protect your information and to respond promptly to any incident.

Children’s privacy

Kismet is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child under 13 has provided us information, contact [email protected] and we will delete it.

International users

We operate the Service in the United States. If you use the Service from outside the United States, you understand that your information is processed in the United States, where privacy laws may differ from those in your location.

Changes to this policy

We may update this Policy from time to time. If we make material changes, we will update the effective date above and, where appropriate, notify you in the app. Your continued use of the Service after an update means you accept the revised Policy.

Contact us

Questions or requests? Email [email protected] — a human reads it — or write to Level Up Softwares LLC, New Jersey, USA.