Support

We’re a small team and we read every message. Most questions are answered here or in the FAQ — but if you’re stuck, we’re one email away.

Email us

Reach support at [email protected]. To help us sort it out fast, include:

• The activity title (or its share link)
• Roughly when it happened
• Your device and app version — in the app, open Profile and scroll to the footer
• What you expected, and what happened instead

We usually reply within one business day.

Quick fixes

I didn’t get my verification code

Codes arrive by text within a few seconds. Check that the number — with its country code — is correct, make sure you have signal, and give it a full minute before requesting a new one. Carrier filtering can occasionally delay a message.

I’m not getting notifications

Knowing the moment a crew seals and fate makes its pick is the whole point, so Kismet needs notification permission. Turn it on in your device Settings under Kismet → Notifications, then reopen the app.

The reveal didn’t play, or I missed it

Open the activity and pull to refresh, or tap the ball — you can replay the reveal any time. A decided fate always shows its winner.

I want to delete my account

In the app: Profile → Delete account. There’s a short grace window where signing back in undoes it; after that the purge is real. Our Privacy Policy covers what we keep and for how long.

I’m a guest, not a member

Joined from a share link with just your name and number? Everything you can do — submitting a hidden pick, watching the live reveal, opting into a single result text — is covered on the For Guests page.

Still stuck?

Email [email protected] and a human will get back to you. For press, partnerships, or a great story about a fate you accepted, head to Contact.